Preparing for your visit

As a small business, self service allows us to keep prices low & our borrow program FREE. Even if our staff are on-site, we may request you to self serve with gear pick up or return, or order checkout. But don't worry, we provide 24/7 phone support in the rare instance of an issue. Thank you for working with us!

If you don't have a smartphone & cannot come during staffed hours, please contact us to make arrangements. There are rare Planned Support Outages; click "Contact Info" below to check these dates & times.

Self service Demo

Test & Prepare

For security, using self service requires you to be at the store. We recommend testing this location validation in advance as it's the step most likely to present issues (though still rare).

Click the button below; once you get a pop-up window that asks to share location, click 'Yes' or 'Allow'

DRIVING

Traffic & parking are difficult in downtown. We're close to public transit & have bike/scooter racks outside, however! If you must drive, here are some tips:

In front of the shop there are commercial loading zones (yellow curbs) that can be used for quick drop-ins (when active, ~3 min per SF ordinance), note that these zones are NOT active 4-6pm on weekdays
We're on a one-way street; some people double park to run in while a friend waits in the car
Metered street parking is hard to find but there are multiple paid garages near by

We are not responsible for any issues (e.g., tickets, towaways, thefts, or damages) that may arise from your getting to the shop. We recommend never leaving anything unattended in a vehicle & always staying vigilant of your surroundings at all times

After you have GPS turned on, there are 2 steps:

Enable location sharing on your device - many people have this done by default
Agree to share location in your browser - a pop-up on the webpage will ask you this, be sure to click 'Yes' or 'Allow'!

Common troubleshooting:

Situation	Resolution
You accidentally exited the pop-up that asked to share your location (e.g., pressed 'Back' or 'Cancel')	Close & reload the webpage, follow the same steps & the pop-up will open up again
You accidentally clicked 'No' or 'Don't Allow' on the pop-up (this preference to disable location sharing is now remembered) OR Nothing popped up (this means location sharing is disabled)	These are general instructions & may differ for your specific device or browser model. General instructions for Chrome on Android On a webpage, tap the 3 dots for Settings Go to Settings > Site settings (Advanced) > Location Make sure the toggle is set such that websites can 'Ask first' for location sharing Check the 'Blocked' list, ensure this website is not on it; if it is, click it and then 'Clear & reset' General instructions for Safari on iPhone Go to Settings > Privacy > Location Services. On this page there are 3 things to check Make sure the toggle is set such that 'Location Services' is on Click on 'Share My Location', and make sure the toggle is set such that it's on Scroll down to the browser app (i.e., Safari), make sure it's set to allow location access 'While using' (tap to change) If the above is all OK & you're still not seeing a pop-up that requests location sharing, you may have to do a full reset: Go to Settings app > General > Reset > Reset Location & Privacy > Enter your passcode > Click Reset Settings Note that this will reset all your location & privacy settings! If you'd prefer to not do this, Chrome may be easier General instructions for Chrome on iPhone You have to follow both sets of instructions above to enable location sharing on your device (iPhone) and then in the Chrome Browser Again you may need to do a full reset

Situation

Resolution

You accidentally exited the pop-up that asked to share your location (e.g., pressed 'Back' or 'Cancel')

Close & reload the webpage, follow the same steps & the pop-up will open up again

You accidentally clicked 'No' or 'Don't Allow' on the pop-up (this preference to disable location sharing is now remembered)

Nothing popped up (this means location sharing is disabled)

These are general instructions & may differ for your specific device or browser model.

General instructions for Chrome on Android

On a webpage, tap the 3 dots for Settings
Go to Settings > Site settings (Advanced) > Location
Make sure the toggle is set such that websites can 'Ask first' for location sharing
Check the 'Blocked' list, ensure this website is not on it; if it is, click it and then 'Clear & reset'

General instructions for Safari on iPhone

Go to Settings > Privacy > Location Services. On this page there are 3 things to check

Make sure the toggle is set such that 'Location Services' is on
Click on 'Share My Location', and make sure the toggle is set such that it's on
Scroll down to the browser app (i.e., Safari), make sure it's set to allow location access 'While using' (tap to change)

If the above is all OK & you're still not seeing a pop-up that requests location sharing, you may have to do a full reset:

Go to Settings app > General > Reset > Reset Location & Privacy > Enter your passcode > Click Reset Settings
Note that this will reset all your location & privacy settings!
If you'd prefer to not do this, Chrome may be easier

General instructions for Chrome on iPhone

You have to follow both sets of instructions above to enable location sharing on your device (iPhone) and then in the Chrome Browser
Again you may need to do a full reset

Preparing for your visit

Self service Demo

Test & Prepare

DRIVING

Connecting...