Preparing for your visit

As a small business, self service allows us to keep prices low & our borrow program FREE. Even if our staff are on-site, we may request you to self serve with gear pick up or return, or order checkout. But don't worry, we provide 24/7 phone support in the rare instance of an issue. Thank you for working with us!

If you don't have a smartphone & cannot come during staffed hours, please contact us to make arrangements. There are rare Planned Support Outages; click "Contact Info" below to check these dates & times.

Self service Demo

Test & Prepare

For security, using self service requires you to be at the store. We recommend testing this location validation in advance as it's the step most likely to present issues (though still rare).

Click the button below; once you get a pop-up window that asks to share location, click 'Yes' or 'Allow'


Traffic & parking are difficult in downtown. We're close to public transit & have bike/scooter racks outside, however! If you must drive, here are some tips:

  • In front of the shop there are commercial loading zones (yellow curbs) that can be used for quick drop-ins (when active, ~3 min per SF ordinance), note that these zones are NOT active 4-6pm on weekdays
  • We're on a one-way street; some people double park to run in while a friend waits in the car
  • Metered street parking is hard to find but there are multiple paid garages near by

We are not responsible for any issues (e.g., tickets, towaways, thefts, or damages) that may arise from your getting to the shop. We recommend never leaving anything unattended in a vehicle & always staying vigilant of your surroundings at all times