How Self-Service At Last Minute Gear's Outpost Works

We've had to close our store downtown to walk-ins, including last minute orders, due to San Francisco's ongoing challenges with its downtown recovery. As a result our downtown facility is only functioning as our warehouse and an outpost for you to get or return gear via your smartphone and our self-service process.

Self-service means no one will be able to help in the rare event that something fails! For returning, you can pick simply go to another non-self-service outpost; for pick-up, you may have to wait until our next standard operational day when we can move your order to a different outpost! We would advise against selecting this outpost if you know you're unlucky with technology. More details about how it works & our different outposts here.

Instructions

Follow these steps once you are at our address (do not do this at home!)

  1. On a smartphone, open your order confirmation email
    From "[email protected]"; Subject: "Order info + access key link"
  2. Click the link to your "Order dashboard"
  3. At the top of the page, in the red box "Action Items", there should be a blue button that says "Here to pickup" or "Here to return"
  4. Click the button for another series of pages that will guide you to unlocking both gate & glass door and using our lockers
  5. Read each page carefully & do not move forward until you have completed all the instructions on the page to avoid being locked out

Notes

  • We have WiFi, username & password are in the body of the order confirmation email. Whether or not you are connected to our WiFi does NOT make this process work

Demo video

Test location sharing

For security, self-service requires you to be physically at the store. We recommend testing this location validation in advance as it's the step most likely to present issues (though still rare).

This is just a public test! To actually pick-up or return your gear, find your order confirmation email & click on your personal 'order dashboard' link

  1. Click the button below on your smartphone
  2. Once you get a pop-up window that asks to share location, click 'Yes' or 'Allow'

Connecting...

SUCCESS!

Location sharing should work for you when you come to the shop & go through the self-service process from your order dashboard