While your item is in repair, you will receive 50% off rentals of the same type of item. Please call or text us to book so we can apply the discount.
| Type of repair | Our repair cost | Parts cost (for DIY) |
|
Grommet
We offer standard sizes: #0 (most tents) or #1 (most tarps) |
$5/each | $1/each |
|
Zippers (slider replacements only)
Zipper repairs can be frustrating, because it's not always immediately clear what the culprit is. Unless there are obvious points of damage, it could be either the slider or the track. At the moment, we are only offering slider replacements, not full track repairs. If the slider replacement doesn't fix the issue and it needs a full track repair (which sometimes is the case, and unfortunately we can't always tell prior to putting on a new slider), we will offer a courtesy 50% refund on the replacement cost |
$15/each |
$2/each
***Watch our repair video |
|
Holes, rips, or tears in technical fabric
For example, on tents, backpacks, sleeping bags, clothes, dry bags, etc. Unless damage occurs right at the seam, we use a stick-on patch of *clear* Tenacious tape, since sewing introduces holes (not good for waterproofing). On some waterproof materials (e.g., dry bags), we may further coat with a layer of seam sealant (similar to how a leaky sleeping pad is repaired, below). Note we do not have specialized patches for Dyneema fabrics |
$5-10 for *clear* Tenacious tape patch
Up to $30 for sewing work (e.g., at seam) |
$3/each 20x3 inch piece of *clear* Tenacious tape
***Watch our repair video |
|
Clothing seams (e.g., pant crotches, pant hems, jacket pits)
Requires re-sewing to reinforce the seam (for pant hems, e.g., ski pants that have dragged and shredded, we sew on a nylon patch). Generally, there is not a need to re-waterproof the area sewn |
Up to $30 | N/A |
|
Leaky sleeping pad
We do a full submersion test to find holes ($25) & then conduct the appropriate repairs ($10). Once the submersion test is started, that part of the fee is not refundable. However if we discover irregular issues (e.g., we can't repair it), we will contact you before proceeding. Rarely, a pad may need to go through the test & repair cycle multiple times to catch all holes. A second cycle is included as a courtesy. If more cycles are needed, we will contact you first; unfortunately since the process is labor intensive, these will need to be paid, but we are happy to offer a discount |
$35/pad |
$7/tube of Seam Seal
***Some manufacturers include a patch with some glue for field repairs (if you're renting with us, ask and we'll give you one for free), but these tend to not be as durable, so we recommend using seam sealant above once you get home |
|
Sleeping bag laundry
Using appropriate technical detergent |
$15 - synthetic bag
$25 - down bag |
~$13/bottle of detergent from Nikwax or Granger's
***Stains don't come out very easily, laundry is best for refreshing & removing odors. Watch our repair video |
|
Waterproof clothing laundry
Using appropriate technical detergents to both clean and then re-waterproof |
$5/article of clothing | |
|
Tent poles (shared shipping cost only)
We cannot repair tent poles in-house. We ship our poles to Tent Pole Technologies. We're happy to ship your poles & split the shipping cost. You are responsible for ensuring they can repair your poles & then paying the cost of the repair and prorated shipping |
Usually ~$5-20 for prorated shipping | N/A |
We're all about reuse, especially for high end gear that you should totally expect to last a lifetime! Here are some great resources. Please note that gear repair specialists are few-and-far-between, so be sure to double check pricing and wait times as these can get high!
Cover photo by Licensed by Creative Commons.
